❓1.Are you manufacturer or trader?
✔ QLOZONE found in 2015,Integrating production and trade together,,the first manufacturer of KOI pond filter from China.
❓2.Can I customize the filter?
✔ Support OEM&ODM orders.
✔ Customize size for water inlet&outlet.
✔ Customzie filter design based on your drawing.
✔ Customize material for indoor or outdoor use.
✔ Contact QLOZONE team to help!
❓3.What types of pond filters do you offer?
✔ Combi drum filter QL-YCM series, with drum filter chamber+bio filter chamber with K5 media+UV chamber, fully automatic
✔ Combi drum filter QL-YCM-B sereis, with drum fitler chamber+UV chamber+bio chamber with matts and bacteria house, matts need to wash it manual
✔ Bakki shower filter QL-TK sereis, help increse the oxygen in water
✔ Drum filter QL-PM series, filter the impurity over 70 micron
✔ Stainless steel manul clean filter QL-YC sereis, with blush,matts, bip ball, bacteria house,ceramic rings
✔ UV sterilzer
✔ Pond pump
❓4.How do I choose the right filter for my pond?
✔ Consider:
--Pond volume (in gallons/liters).
--Fish load (e.g., koi ponds require heavier Filtration).
--Flow rate (matched to your pump’s capacity).
Contact QLOZONE team to help!
❓5.How often should I clean/maintain the filter?
✔ Mechanical pads: Rinse weekly (use pond water to preserve bacteria).
✔ Biological media: Clean sparingly (every 2–3 months) to avoid disrupting bacteria colonies.
✔ UV: Replace annually.
❓6.Can I use the filter in winter?
✔ Yes, but:
--Biological filters: Pause use if water freezes; bacteria become dormant.
--Mechanical/UV filters: Run continuously if the pond isn’t frozen.
❓7.Do I need a UV filter if I already have a biological filter?
✔ UV filters are optional but recommended for green water (algae) control. Biological filters alone won’t remove algae.
❓8.How long does it take for a new filter to establish beneficial bacteria?
✔ Typically 4–6 weeks. Use a bacterial starter culture to speed up the process.
❓9. What’s the warranty period?
✔ All filters come with a year limited warranty,lifelong technical support.
❓10.Where can I buy replacement parts/media?
✔ Contact QLOZONE team for Support.
❓11.Still have questions?
✔ Email us at [email protected] or call +86 185 2073 9875.
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